Terms And Conditions
These Terms & Conditions form a legally binding agreement (“Agreement”) between you (“Client”) and Ashley Badman Coaching (“Coach”) for participation in the 3-Month Mindset Mentoring program (“Program”).
By enrolling in the Program and ticking the “I agree” box at checkout, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.
1. Nature of Services
1.1 The Coach provides mindset and personal development coaching services designed to support Clients in achieving personal and professional growth.
1.2 The Coach is not a psychologist, counsellor, psychiatrist, therapist, or medical professional. Coaching is not a substitute for therapy, mental health care, or medical treatment.
1.3 Any decisions and actions taken as a result of coaching are the sole responsibility of the Client. The Coach does not guarantee any specific outcomes or results.
2. Mental Health & Crisis Situations
2.1 Coaching is not designed to diagnose, treat, or cure any mental health conditions.
2.2 If at any time the Coach reasonably believes that the Client is experiencing a mental health crisis or requires support beyond the scope of coaching, the Coach reserves the right to refer the Client to appropriate medical or mental health services and may pause or terminate coaching until such support is in place.
2.3 In cases of risk of harm to self or others, the Coach is legally obligated to take reasonable steps, which may include contacting emergency services or appropriate authorities.
3. Client Responsibilities
3.1 The Client agrees to actively participate in coaching, complete agreed actions, and communicate openly and honestly.
3.2 The Client is responsible for implementing strategies discussed in coaching and for their own physical, emotional, and mental wellbeing.
4. Confidentiality
4.1 All information shared by the Client will be treated as confidential, except:
(a) Where disclosure is required by law;
(b) Where there is a risk of harm to self or others; or
(c) Where the Client has given explicit consent to share information.
4.2 The Coach may use anonymised examples or case studies for educational or promotional purposes, ensuring no identifying details are shared without consent.
5. Program Inclusions
The Program includes:
– Three (3) months of coaching with fortnightly 60-minute 1:1 sessions via Zoom;
– Telegram voice/text support Monday–Thursday during business hours; and
– Complimentary access to the Built for Better Academy for the duration of the Program.
6. Scheduling & Attendance
6.1 All sessions will be scheduled directly with the Coach to secure a consistent fortnightly time.
6.2 A minimum of 48 hours’ notice is required to reschedule a session. Sessions cancelled with less than 48 hours’ notice will be forfeited.
6.3 All sessions must be used within the 3-month Program period. Unused sessions expire at the end of the Program and will not be refunded or carried over.
7. Telegram Support
7.1 Telegram support is available Monday–Thursday during business hours (AEST).
7.2 The Coach will respond within a reasonable timeframe but cannot guarantee instant responses.
7.3 Telegram support is for coaching-related questions, accountability, and guidance. It is not a platform for emergency or crisis communication.
8. Payment & Refund Policy
8.1 All fees are non-refundable and non-transferable.
8.2 If a payment plan is chosen, the Client is responsible for completing all scheduled payments, regardless of Program participation.
8.3 Failure to make payments on time may result in suspension of services until the account is brought up to date.
9. Limitation of Liability
9.1 To the fullest extent permitted by law, the Coach will not be liable for any direct, indirect, incidental, or consequential damages arising from participation in the Program.
9.2 The Client agrees to indemnify and hold harmless the Coach from any claims, actions, or demands resulting from their participation in the Program.
10. Intellectual Property
10.1 All materials provided (including Academy resources, workbooks, recordings, and written materials) are protected by copyright and remain the intellectual property of the Coach.
10.2 Materials are for the Client’s personal use only and may not be shared, reproduced, or distributed without written permission from the Coach.
11. Termination
11.1 The Coach reserves the right to terminate this Agreement immediately if the Client:
(a) Breaches these Terms & Conditions;
(b) Fails to make payments when due; or
(c) Engages in behaviour that is abusive, harassing, or otherwise inappropriate.
11.2 In the event of termination by the Coach, no refunds will be issued.
12. Governing Law
This Agreement is governed by the laws of Queensland, Australia, and the parties submit to the jurisdiction of the courts of Queensland.
By ticking the checkbox at checkout, you confirm that you have read, understood, and agree to these Terms & Conditions.
